Returns and Refund Policy

Return Policy

Requests will be evaluated on a case-by-case basis and per the criteria listed here. Unauthorized returns may not be refunded. If you wish to make a return, please contact us within 48 hours of receiving your order. Include your name, order number, and reason for requesting the return.

Once a return is authorized, please packaging of your return(s) must be as follows below. Authorized returns must be postmarked within seven (7) calendar days of the authorization.

Packing & Shipping Authorized Returns

Once your return request is authorized:

  1. Package any cards being returned securely. Package any other items securely as well, using packaging material to fill out empty space if using a shipping box.
  2. Include the Order ID number of your original order, along with the email address associated with that order.
  3. Ship your return to:

    CURIO CAVERN
    ATTN: Returns
    6701T Loisdale Rd
    Springfield, VA 22150

You are responsible for all shipping-related costs associated with returns unless otherwise agreed upon in the return authorization. No refund will be issued for any return that is lost in transit. We highly recommend that you use a trackable and insured shipping method.

Any cards being returned must be received in the same condition as they were delivered. If any cards returned arrive in a lesser condition, you will be contacted before we proceed with the authorized return.

After your authorized return is received, the product will be evaluated to confirm condition. A refund will be issued in full, less any shipping charges, to the original payment method or as agreed upon via the return authorization.

Due to the volatile nature of card singles prices, which can fluctuate on a constant basis, we reserve the right to refuse any returns on any card singles purchases, or to issue only a partial return, due to price fluctuations.

Returning Preordered Merchandise

Returns on preordered items are not accepted unless they are defective, damaged, or incorrect. Canceling a preorder on an item for a refund is not authorized, as we utilize preorder numbers to lock in our allocations with distributors in advance, and cannot change those allocations after locking them in.

Returning Singles

Due to the volatile nature of the singles market, returns on singles are not accepted unless they are defective, damaged, or incorrect. If your online order contains a discrepancy or the condition of the items are not as described, please contact us and include photos of those items if able.

Merchandise Not Authorized for Returns

The following items are non-returnable:

  • Apparel that has been laundered, worn, or altered in any way.
  • Factory-sealed products that have been opened, including removal of shrink-wrap.
  • Booster packs.

Returning Items in Person

To return an online order at a CURIO CAVERN location in person, please contact us and include the date and location you would like to make the return. If your return request is authorized, you may return the items to the specified location. Your refund will be processed when the items are received and fully processed; this may mean that your return won’t be processed the day you attempt the return in person. 

Cancellations

You may contact us to cancel an order for any reason before the order is fulfilled. If an order has already been fulfilled, you may request an authorized return as above, provided it is eligible. Customers are responsible for the shipping costs to return the order. Preorders may not be canceled.

Return Policy

Requests will be evaluated on a case-by-case basis and per the criteria listed here. Unauthorized returns may not be refunded. If you wish to make a return, please contact us within 48 hours of receiving your order. Include your name, order number, and reason for requesting the return.

Once a return is authorized, please packaging of your return(s) must be as follows below. Authorized returns must be postmarked within seven (7) calendar days of the authorization.

Packing & Shipping Authorized Returns

Once your return request is authorized:

  1. Package any cards being returned securely. Package any other items securely as well, using packaging material to fill out empty space if using a shipping box.
  2. Include the Order ID number of your original order, along with the email address associated with that order.
  3. Ship your return to:

    CURIO CAVERN
    ATTN: Returns
    6701T Loisdale Rd
    Springfield, VA 22150

You are responsible for all shipping-related costs associated with returns unless otherwise agreed upon in the return authorization. No refund will be issued for any return that is lost in transit. We highly recommend that you use a trackable and insured shipping method.

Any cards being returned must be received in the same condition as they were delivered. If any cards returned arrive in a lesser condition, you will be contacted before we proceed with the authorized return.

After your authorized return is received, the product will be evaluated to confirm condition. A refund will be issued in full, less any shipping charges, to the original payment method or as agreed upon via the return authorization.

Due to the volatile nature of card singles prices, which can fluctuate on a constant basis, we reserve the right to refuse any returns on any card singles purchases, or to issue only a partial return, due to price fluctuations.

Returning Preordered Merchandise

Returns on preordered items are not accepted unless they are defective, damaged, or incorrect. Canceling a preorder on an item for a refund is not authorized, as we utilize preorder numbers to lock in our allocations with distributors in advance, and cannot change those allocations after locking them in.

Returning Singles

Due to the volatile nature of the singles market, returns on singles are not accepted unless they are defective, damaged, or incorrect. If your online order contains a discrepancy or the condition of the items are not as described, please contact us and include photos of those items if able.

Merchandise Not Authorized for Returns

The following items are non-returnable:

  • Apparel that has been laundered, worn, or altered in any way.
  • Factory-sealed products that have been opened, including removal of shrink-wrap.
  • Booster packs.

Returning Items in Person

To return an online order at a CURIO CAVERN location in person, please contact us and include the date and location you would like to make the return. If your return request is authorized, you may return the items to the specified location. Your refund will be processed when the items are received and fully processed; this may mean that your return won’t be processed the day you attempt the return in person. 

Cancellations

You may contact us to cancel an order for any reason before the order is fulfilled. If an order has already been fulfilled, you may request an authorized return as above, provided it is eligible. Customers are responsible for the shipping costs to return the order. Preorders may not be canceled.